HURTIG LEVERING – GRATIS FRAGT PÅ ORDRE OVER 375 KR. – FRAGT FRA 25 KR.

Terms & conditions

Welcome to UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK
By trading on UNTOLDSECRETZ.COM  / UNTOLDSECRETZ.DK you automatically accept the following terms and conditions.
Before you buy, please read the terms and conditions carefully before you act on UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK
GENERAL
All sales to Denmark (excl. Greenland) is sent by Post Danmark and parcel post, since it allows tracking of the package if a problem occurs with the shipment en route. The goods are insured in transit and please check package contents upon receipt. Is the package and / or contents damaged upon receipt, please report it to  Post Danmark immediately, or within 2 days of receipt and return the item to UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK afterwards. UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK is not responsible for goods damaged in transit. UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK always pack the goods into good packaging, so freight damage risk is minimized.
All sales to the rest of the world (including Greenland) are sent via UPS as either Standard or Express Saver depending on the country, as it allows tracking of the package if a problem occurs with the shipment en route. The goods are insured in transit and please check package contents upon receipt. Is the package and / or contents damaged upon receipt, please report it to UPS immediately, or within 2 days of receipt and return the item to UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK afterwards. UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK is not responsible for goods damaged in transit. UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK always pack the goods into good packaging, so freight damage risk is minimized.
UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK accept no liability for errors and omissions excepted.
DELIVERY
UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK strives for quick delivery, so all orders are shipped within 1 - 6 working days. On sale goods must be expected longer delivery time. If Post Danmark or UPS is delayed delivering the shipment,  UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK  can not be held responsible for this. In cases of very late items (several days), or outright defaulted supplies UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK must be contacted at sales@untoldsecretz.com
Deliveries to Bornholm and other islands can sometimes last up to 6 days. Shipments to EU countries and other countries outside the EU must expect longer delivery time.
SHIPPING & DELIVERY
There will be afforded a shipping fee of at present.  Kr / DKK. 25,- to cover the shipping costs in Denmark with Post Danmark excl. Greenland.  The price is calculated by pickup at the Post Office, or Pakkeboksen (You will receive a SMS or email with the pickup info, regarding of what info you supplied during check out)
UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK delivers freight freely in Denmark excl. Greenland for the purchase of over Kr / DKK. 375,-. For shipments to other countries incl. Greenland will be assigned a higher shipping fee depending on what country the shipment takes. View Shipping Rates   The price is calculated by pickup at the Post Office, or Pakkeboksen (You will receive a SMS or email with the pickup info, regarding of what info you supplied during check out)
If your would like to receive the package to be delivered at your specified address  then there is a fee of Kr/DKK 45,-. You a have to choose this option during checkout.
Shipping is handled by Post Denmark and UPS. UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK will always try do the best to give the customer the cheapest shipping cost available.
There are two options to choose from, if its possible to ship the order as a letter.
1. Letter / no insurance ( UNTOLDSECRETZ.COM / UNTOLDSECERETZ.DK can not be hold responsible if the shipment is lost during the transfer, and will not replace the lost order. The customer will have all the risk.)

2. Registered Letter (The shipment has insurance that covers up to DKK 1050,-).
RETURNS
UNTOLDSECRETZ.COM / UNTOLDSECERETZ.DK offers a 14 day unconditional money-back guarantee valid from the day you receive your goods. You must fill out the return form and enclose it in the shipping package with the goods. Goods must be returned unused and in same condition as when received, with all original packaging intact, since this is considered a part of the product. Once we receive the returned item and accepted the return, we will as soon as possible transfer the purchase amount to your account. There shall only be reimbursed for credit card or Paypal account which the goods were purchased. This is a safety for the customer that has not been used a stolen debit card. By bank transfer please enclose relevant info, reg. and account number. Always save your postal receipt as proof that the goods are shipped for return. Returning products must always be paid by the buyer, and must be agreed in advance with UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK for quick service when returning. UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK does not exchange goods but will return the full amount if the above conditions are met. If the customer wanted a different item/items than the returned, the customer has to create a new order with the desired item/items .
When returning goods, the package should be sent to the following address:
Untoldsecretz I/S
Att: Dennis Bøg
Strandhøjsvej 18A
DK-2920 Charlottenlund
Denmark
COMPLAINTS
All products are covered by purchase Act on 24-month warranty. The warranty means that you as a customer can complain about defects in the goods that arose within 24 months after purchase.
The warranty does not cover when errors or damages caused by misuse, improper maintenance or normal wear. The complaint, defects or missing deliveries, please contact Customer Service  sales@untoldsecretz.com
UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK will not cover the freight charges there may be for complaints.
SOLD OUT ITEMS
If a product should be sold out, you can contact us at sales@untoldsecretz.com to get on the waiting list until the item/items are stocked again.
PAYMENT
There can be used the following options:

– Dankort

– Visa

– Visa Electron

– Maestro

– Mastercard

– JCB

– American Express

– Mobilepay

– ViaBill

To pay with  Credit cards with Paypal, click the Paypal button on the shopping cart page, then choose "Pay with your debit or credit card as a PayPal guest"

The amount will be deducted from your account when the goods are shipped from our warehouse. All prices at UNTOLDSECRETZ.COM / UNTOLDSECRETZ.DK are stated in Danish Kroner ( KR. /  DKK) and are inclusive of Danish VAT 25%
FACTS & PRICES
At UNTOLDSECRETZ. COM / UNTOLDSECRETZ.DK is all trade through a secure payment via an encrypted SSL (Secure Socket Layer). This means that only the NETS will have access to your data. UNTOLDSECRETZ. COM / UNTOLDSECRETZ.DK has no access to your personal data this way. We guarantee your personal details are 100% confidential and no one else will have access to them.
UNTOLDSECRETZ. COM / UNTOLDSECRETZ.DK makes reservations for typos / misprints on prices and facts. There may be unexpected rise in prices and technical specifications of the goods at UNTOLDSECRETZ. COM / UNTOLDSECRETZ.DK.
UNTOLDSECRETZ. COM reserves the right to change information and prices on the website.
DUTY / TAX / CURRENCY
All trading on UNTOLDSECRETZ. COM / UNTOLDSECRETZ.DK is in Danish Kroner ( KR. /  DKK) and will be assigned 25% Danish VAT.
CONSUMER PROTECTION
UNTOLDSECRETZ. COM / UNTOLDSECRETZ.DK follows the guidelines available from the D-mark. We work and act under the guidelines and the laws that are made of Consumer Protection Authority.
OWNERSHIP
UNTOLDSECRETZ
Strandhøjsvej 18A
DK-2920 Charlottenlund
Denmark
CVR / VAT number: DK34252181

 

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